LEVELUP POS TERMS AND CONDITIONS OF USE

Effective Date: October 12, 2026.
Please read carefully before using LevelUp POS.

These Terms and Conditions govern the use of Levelup POS services by the Seller.
By registering an account, checking the agreement box, or using Levelup POS services, the Seller declares that they have read, understood, and agreed to all applicable Terms and Conditions.

1. Definitions

1.1. LevelUp POS is a technology platform providing software to assist Sellers in managing business activities, including POS, product management, order management, inventory management, payments, reports, and Online Stores.
1.2. Seller is an individual, business entity, or other party registering and using a LevelUp POS account to operate their business activities.
1.3. Buyer is a customer or party making purchases of products or services offered by the Seller through POS or the Online Store.
1.4. Online Store is a store created and/or operated online via a website established by the Seller using the LevelUp POS platform.
1.5. Goods are products and/or services offered by the Seller through Levelup POS.
1.6. Services are features and facilities provided by Levelup POS according to the package or plan used by the Seller.
1.7. Account is an account created by the Seller to access and use Levelup POS services.

2. Role of LevelUp POS

2.1. LevelUp POS is a technology platform provider that assists Sellers in managing business operations and provides means for Sellers to build and operate POS and Online Stores.
2.2. LevelUp POS is not the seller, manufacturer, owner, distributor, or party offering the Goods and/or Services displayed through the Seller's Online Store.
2.3. Each transaction conducted via POS and the Online Store is a transaction directly between Seller and Buyer. The Seller is solely responsible for the Goods and/or Services offered as well as the execution of transactions with Buyers.
2.4. LevelUp POS does not own, control, or determine the Goods and/or Services sold by the Seller.
2.5. Levelup POS may provide integrations with third parties, such as payment gateways and logistics providers. The use of such third-party services is subject to the respective third party's terms and conditions.

3. Seller Responsibilities

3.1. The Seller is responsible for all business activities conducted through Levelup POS. The Seller must:

Provide true, complete, and accurate information.
Ensure information regarding Goods, prices, stock, and promotions displayed to Buyers is always accurate.
Fulfill orders received through the Webstore.
Ensure delivered Goods match Buyer orders.
Handle inquiries, complaints, refunds, and transaction issues with Buyers.
Ensure Seller's business activities comply with all applicable laws and regulations.
Maintain the confidentiality of information and data obtained through the use of LevelUp POS.
Bear full responsibility for all content uploaded or displayed on POS and the Online Store via LevelUp POS.

3.2. The Seller is prohibited from using Levelup POS for fraud, disseminating misleading information, selling goods prohibited by law, or engaging in activities that may harm Buyers, Levelup POS, or any third parties.

3.3. If the Seller commits fraud, legal violations, or other actions harming Buyers, liability for such actions rests solely with the Seller as the transacting party with the Buyer, to the extent permitted by applicable law.

4. Goods Terms

4.1. The Seller is only permitted to offer legal Goods and/or Services authorized under applicable laws and regulations.

4.2. The Seller is responsible for ensuring that offered Goods:

Contain true and non-misleading information.
Have prices matching the displayed information.
Are available according to the displayed inventory quantity.
Do not infringe upon the intellectual property rights of third parties.
Are not illegal goods or prohibited from being traded.
Comply with safety, quality, licensing, or other regulatory requirements applicable to such Goods.

4.3. The Seller is responsible for the legality, quality, safety, authenticity, and conformity of Goods offered through the Online Store.

4.4. Levelup POS reserves the right to require the Seller to rectify, modify, or remove specific information or Goods upon suspected violations of these Terms and Conditions or applicable regulations.

5. Transaction Terms

5.1. The Seller acknowledges that transactions conducted through the Online Store are transactions directly between Seller and Buyer.
5.2. The Seller is responsible for ensuring the transaction process proceeds in accordance with information displayed to Buyers.
5.3. Available payment and delivery methods may utilize Levelup POS services or third-party services.
5.4. Failure or delay by third-party services shall be governed by the terms and policies of such third parties.
5.5. Levelup POS provides technological facilities to assist transaction processes, but is not a party to the sales agreement between Seller and Buyer.

6. Accounts and Security

6.1. The Seller must provide true and accountable information upon creating an Account.
6.2. The Seller is responsible for maintaining Account security, including email, password, and authentication credentials.
6.3. All activities conducted through the Seller's Account are the Seller's responsibility.
6.4. The Seller must notify Levelup POS immediately upon learning of unauthorized Account use or suspicious activities.
6.5. The Seller is prohibited from:
- Using another party's Account without authorization.
- Granting Account access to unauthorized persons.
- Attempting to gain unauthorized access to systems or accounts of other parties.
- Taking actions that could compromise the security or operation of Levelup POS.
- Using Levelup POS to conduct unlawful activities.
6.6. Levelup POS reserves the right to take necessary actions to safeguard system and user account security.

7. Subscription Payments

7.1. Levelup POS may provide services based on free tiers or paid subscription plans with specific fees.
7.2. Sellers using paid plans must make payments in accordance with rates, billing cycles, and payment methods determined by Levelup POS.
7.3. Pricing and features may vary depending on the plan selected by the Seller.
7.4. If the Seller fails to make payment in accordance with applicable terms, Levelup POS reserves the right to restrict or suspend access to services or features associated with such plan.
7.5. Fees paid are non-refundable, unless determined otherwise by Levelup POS.
7.6. Use of third-party payment services may incur additional fees in accordance with the terms of such providers.

8. Service Terms

8.1. Levelup POS strives to provide reliable and accessible Services to Sellers, but does not warrant that Services will always be uninterrupted, error-free, or meet every specific requirement of the Seller.
8.2. Levelup POS may perform maintenance, updates, repairs, or system development that may cause temporary disruptions to parts or all of the Services.
8.3. Levelup POS reserves the right to restrict, suspend, or terminate Seller's access to parts or all Services if:
- The Seller violates these Terms and Conditions.
- There are indications of fraud or service misuse.
- The Seller conducts unlawful activities.
- There is a security risk to the system or other users.
- The Seller provides false information.
- The Seller fails to fulfill payment obligations.
8.4. Under conditions involving security, fraud, or legal violations, Levelup POS may restrict or suspend Services without prior notice where necessary.
8.5. Levelup POS is not liable for losses arising from actions of Sellers, Buyers, or third parties, including payment and delivery providers, to the fullest extent permitted by applicable law.

9. Amendments to Terms and Conditions

9.1. Levelup POS may amend or update these Terms and Conditions from time to time to reflect Service enhancements, business needs, or regulatory changes.
9.2. Amendments will be communicated via documentation accessible through the User Guide.
9.3. Where necessary, Sellers may be requested to re-confirm agreement to the updated Terms and Conditions.
9.4. By continuing to use the Services after amendments take effect, the Seller is deemed to have read and agreed to such changes, to the extent permitted by applicable law.
9.5. The effective version of these Terms and Conditions serves as the basis for the Seller's use of the Services.

10. Governing Law

10.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
10.2. Any dispute arising between Levelup POS and Seller regarding the use of the Services shall first be resolved amicably through deliberation to reach consensus.
10.3. If amicable resolution is not reached, disputes shall be settled through dispute resolution mechanisms under applicable laws of the Republic of Indonesia.

11. Contact Us

If Sellers have questions, complaints, or require assistance regarding these Terms and Conditions or Levelup POS Services, Sellers may contact:

Levelup POS

Website: https://levelupsolution.id
Email: awing.priscilla@indocyber.id